Digital Transformation Manager (m/w/d)

Your Key Responsibilities

• Analysis of customer journeys and internal processes; identification of pain points to derive options for customer experience improvement
• Structured documentation of improvement actions
• Definition of aligned business concepts to improve customer experience
• Development of effective and efficient global business processes based on customer needs
• Calculation of benefit cases and business plans incl. scenario analysis
• Derivation of prioritized business requirements in close cooperation with product owners of our customer facing applications
• Definition of a global roadmap for customer experience improvements
• Alignment with regions on global requirements and roadmap

Your Qualifications

• Successfully completed international studies in e.g. economics, business administration, business IT or comparable education
• Several years of international professional experience, preferably in a management consultancy, technology company or similar job
• Several years of experience in concept and business case development as well as implementation of digitalization projects combined with profund experience in defining business processes, especially in marketing, sales or service
• Relevant experience in change management / change driven projects, knowledge of the Automotive Aftermarket is beneficial
• Understanding of IT and CRM Systems, e.g. SAP Hybris, Salesforce or SAP ERP, with related processes, internet technologies and web applications
• Strong leadership skills like entrepreneurship, strategic as well as analytical thinking, willingness to change, goal and customer orientation
• Strong communication skills combined with the ability to handle conflicts as well as high team orientation
• High ability for abstraction and conceptual thinking as well as enthusiasm for digitalization
• Fluent in English spoken and written, German is beneficial

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to getting to know you.

Please note that applications via some mobile devices may not be possible.

• Bewerbung

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