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Global Customer Quality Manager AAM (m/f/d)

Reference Code: DE-X-LGN-22-01716
Location(s): Langen

Please apply online.

Your Key Responsibilities

  • Represent Customer Quality for AAM at Schaeffler Group and develop lead the customer Quality team
  • Lead the cultural transformation to a Customer oriented Quality organization globally as well as analyzing and resolving Quality risks, act in prevention and cause customer complaints to be resolved in due time
  • Collect Voice of Customer Quality along the value creation process includes pricing, service, logistics and products
  • Utilize sources of customer feedback and develop Customer Quality KPIs to track trends and to provide management direction
  • Generate insights of common customer problems across teams, products and services, and responses to customers
  • Implement procedures, methods and instructions to facilitate a broad understanding of Customer Quality across the organization
  • Maintain and continuously improve highly effective procedures for complaint processing and complaint investigation, develop a digital customer Quality complaint cannel to the customer

Your Qualifications

  • University studies preferably with a strong quantitative focus
  • 10 years’ experience in Quality in a customer services environment, ideally in the Automotive Aftermarket of which 3 years in a leadership position
  • Significant experience and expertise in Quality Assurance and Process Management, ideally in a contact center environment
  • In-depth knowledge of Quality standards and practices
  • Fluent in English, German is beneficial
  • Demonstrated proficiency in coaching, teaching and generally developing employees Quality tools & skill sets
  • Ability to travel as needed
Information on our understanding of leadership can be found here: We look forward to getting to know you.
Please note that applications via some mobile devices may not be possible.

If you have any questions please contact:

Dana Liwschitz

Schaeffler Autom. Afterm. GmbH & Co. KG

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