Schaeffler REPXPERT: Digital full-service offer More bonus points and user-friendliness with Schaeffler OneCode

2024-10-08 | Frankfurt

• New packaging design makes it easier to scan the Schaeffler OneCode and thus access digital resources and services
• REPXPERT bonus points are now available for the entire Schaeffler product portfolio
• Fast and efficient access to product information, bonus account, service and installation instructions and authenticity checks

Schaeffler Vehicle Lifetime Solutions has redesigned its product packaging. A clear reference to the Schaeffler One Code ensures that garages see the code before the repair, along with all the associated product-specific information on the REPXPERT garage portal. In addition, garages can now collect significantly more bonus points, as the REPXPERT bonus program has been extended to include all products in the Schaeffler portfolio.

OneCode: The digital key to Schaeffler's world of service

The Schaeffler OneCode provides a direct link to product-specific information via a QR code on the packaging. This simplifies the day-to-day work of the repair shop considerably, because, with just one scan from a smartphone, repair-relevant, continuously updated information on over 40,000 Schaeffler products is available. Be it for the parts catalog, technical data or special tools. Particularly useful: Because the Schaeffler OneCode also contains the individual serial number of the item, it can be verified in real time that it is an authentic Schaeffler product. Last but not least, the Schaeffler REPXPERT garage portal offers access to a comprehensive range of training courses.

Bonus points: Now available for all Schaeffler products

But it is not just the packaging design that is new. Schaeffler Vehicle Lifetime Solutions has also expanded the REPXPERT bonus program. The most important change is that, whereas bonus points were previously only available for repair kits and special tools, garages now receive virtual points for every product from the Schaeffler range, which they can exchange for attractive rewards. As soon as a Schaeffler OneCode is scanned, registered garages can collect bonus points.

As part of the expansion of the bonus program, Schaeffler Vehicle Lifetime Solutions has adapted and standardized the underlying system. The number of points for an item is now based on the average price of the product category and can be viewed directly during the scan or looked up in the product catalog using the part number. It may have changed for individual repair kits due to the expansion of the bonus program.

“The importance of packaging is often underestimated. For us, it is one of our most powerful means of communicating with garages", explains Sven Olev Müller, Head of Schaeffler REPXPERT Vehicle Lifetime Solutions. "That is why we have further developed our packaging design to offer mechanics even more added value in their day-to-day garage routine. On the one hand, by significantly accelerating repair processes. On the other hand, because every single scan is now worth bonus points. In line with our mission, we are driving the digital transformation in the aftermarket, increasing the competitiveness of garages and also reducing our ecological footprint – because we can now dispense with paper inserts for crediting bonus points.“